3.8.15 Safe to install
The Medallia Concierge Business App assists companies in communicating with customers through texting and other mobile messaging channels. It enables businesses to engage, support, and respond to customers within the realm of mobile messaging. The platform operates in real-time on any device, offering a comprehensive set of tools to provide quick, actionable, and seamless customer service.
By merging chat immediacy with mobile flexibility, Medallia Concierge empowers businesses to meet the growing customer expectation for "instant gratification" service across various industries such as hospitality, retail, healthcare, and more.
Key Features:
- Create, view, receive, and respond to 2-way conversations instantly
- Personalize messages seamlessly utilizing templates and custom fields
- Boost team efficiency with AI-driven messaging automation
- Strengthen insights and scalability across all business units
- Easily manage conversations through conversation filtering
- Add internal notes within any conversation for reference
- Switch effortlessly between multiple accounts and services
The Medallia Concierge App is fully integrated with its suite of products, including the web-based Dashboard and API. All products from Medallia Concierge remain synchronized across all devices.
About Medallia Concierge:
- Medallia Concierge was a pioneer in the business messaging domain in 2009 as the first to offer business texting via its patented platform.
- Currently, over 1,000 businesses rely on Medallia Concierge, such as Hyatt, Radisson, Whole Foods, Marriott, and ZipCar.
- Medallia Concierge stands out for its simple yet robust technology encompassing messaging workflows, analytics, integrations, and automations.
Overview
Medallia Concierge App is a Freeware software in the category Business developed by Medallia.
The latest version of Medallia Concierge App is 3.8.15, released on 07/07/2024. It was initially added to our database on 04/07/2024.
Medallia Concierge App runs on the following operating systems: iOS.
Users of Medallia Concierge App gave it a rating of 3 out of 5 stars.
Pros
- User-friendly interface for both customers and employees
- Provides real-time feedback and customer insights
- Customizable to fit the specific needs of different businesses
- Offers personalized experiences for customers, enhancing brand loyalty
- Helps in improving customer service and relationship management
Cons
- Can be costly for small businesses to implement and maintain
- Requires training for employees to efficiently use all features
- May face technical issues or bugs that could affect user experience
Screenshots (Click to view larger)
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