Medallia Concierge App 3.8.15

The Medallia Concierge Business App assists companies in communicating with customers through texting and other mobile messaging channels. It enables businesses to engage, support, and respond to customers within the realm of mobile messaging. The platform operates in real-time on any device, offering a comprehensive set of tools to provide quick, actionable, and seamless customer service.

By merging chat immediacy with mobile flexibility, Medallia Concierge empowers businesses to meet the growing customer expectation for "instant gratification" service across various industries such as hospitality, retail, healthcare, and more.

Key Features:

• Create, view, receive, and respond to 2-way conversations instantly
• Personalize messages seamlessly utilizing templates and custom fields
• Boost team efficiency with AI-driven messaging automation
• Strengthen insights and scalability across all business units
• Easily manage conversations through conversation filtering
• Add internal notes within any conversation for reference
• Switch effortlessly between multiple accounts and services

The Medallia Concierge App is fully integrated with its suite of products, including the web-based Dashboard and API. All products from Medallia Concierge remain synchronized across all devices.

About Medallia Concierge:

• Medallia Concierge was a pioneer in the business messaging domain in 2009 as the first to offer business texting via its patented platform.
• Currently, over 1,000 businesses rely on Medallia Concierge, such as Hyatt, Radisson, Whole Foods, Marriott, and ZipCar.
• Medallia Concierge stands out for its simple yet robust technology encompassing messaging workflows, analytics, integrations, and automations.